Question 1

What are your instructions for travel to the airport?

Accepted Answer

We use a 15-minute pick up window for our shuttle services to the airport which allows for routing, traffic, and vehicle optimization. Please be ready to go at the scheduled pick up time, and the driver will arrive within that time and 15 minutes. Our black car, SUV, and premium van services do not use a 15-minute pick up window, nor does our around town (non-airport) transportation.

Question 2

What are your airport arrival instructions?

Accepted Answer

The Carter Transportation/SuperShuttle ticket counter is conveniently located in the baggage claim area, just past baggage carousel #1 and Starbucks. Shuttle service passengers should check in at the ticket counter. Our goal is to have you departing the airport within 15-20 minutes of your arrival. Black car, SUV, and premium van passengers will be greeted by your driver with a name sign at the bottom of the escalators. Call 1-512-BLUE VAN (258-3826) 24/7 for assistance.

Question 3

What is your luggage policy?

Accepted Answer

economy service passengers are allowed 2 standard sized suitcases/bags (50lbs or less) and 1 carry on item per person. Additional luggage is charged at $6 for up to 2 additional bags. Excessive or oversized items may require a private van. Private ride passengers can utilize the full luggage area with no restriction on number of items within reason.

Question 4

Do you provide infant or car seats for children?

Accepted Answer

Carter Transportation Austin does not provide or install child safety seats, but we encourage you to bring your own if needed. Texas law states children up to 8 years old unless taller than 4 feet 9 inches tall should ride in an age appropriate safety seat. Each rider is considered a paying passenger including children.

Question 5

What is your pet policy?

Accepted Answer

We accommodate crated pets. For economy service customers, small carriers that fit on your lap can be considered your carry on item. Medium to large carriers may require a private van. Service animals can ride in any of our vehicles. Please make note in special comments that you are traveling with a pet and the carrier size.

Question 6

Do you offer accessible transportation?

Accepted Answer

Yes. Choose the accessible van option if you require a van with a wheelchair ramp. If you can get into the vehicle but need to store a collapsible wheelchair in the luggage area, you do not need the accessible van option - just make a note under special comments so we allow enough storage space.

Question 7

What is your cancellation policy?

Accepted Answer

You can make changes to your reservation online or on the app with at least 2 hours advance notice. Cancellations made with 2 hour advance notice will receive a full refund, no questions asked. Cancellations made within 2 hours are not eligible for a refund. Call 1-512-BLUE VAN (258-3826) for changes within 2 hours.

Question 8

What if my flight is delayed?

Accepted Answer

If you are flying into Austin and have provided correct flight details and your flight is delayed, you do not need to let us know - we will have the most current flight arrival information. If flying out of Austin and your flight is delayed, you can make changes easily with 2+ hours advance notice or call within 2 hours.

Question 9

What if my flight is cancelled?

Accepted Answer

You can cancel reservations easily with 2+ hour advance notice. Within 2 hours, please call and we will do our best to accommodate you. For shuttle passengers flying into Austin, we do not assign passengers to a van until you check in, so we can usually provide a refund or change even within the 2 hour window.

Question 10

Can you take me to non-airport locations?

Accepted Answer

Yes! You can book rides to the airport or around town anywhere in the greater Austin area on our website or app. Need to go somewhere not in our system, out of town, or need special assistance? Email Info@CarterTransportationAustin.com or call 1-512-BLUE VAN (258-3826).

Question 11

What are Carter Transportation Austin's hours of operation?

Accepted Answer

Carter Transportation Austin is available 24 hours a day, 7 days a week, 365 days a year. Whether you need an early morning airport transfer or late-night pickup, we are here for you. Call (512) 258-3826 or (512) 929-3900 anytime.

Question 12

What areas does Carter Transportation Austin serve?

Accepted Answer

We serve 20+ cities throughout Greater Austin including Austin, Cedar Park, Round Rock, Georgetown, Pflugerville, Leander, Lakeway, Bee Cave, Dripping Springs, Kyle, Buda, San Marcos, Marble Falls, Bastrop, Elgin, Manor, Hutto, Taylor, Wimberley, Lockhart, and surrounding communities.

WOMEN-OWNED | LOCALLY OPERATED | SERVING AUSTIN SINCE 1999

Austin Airport Shuttle Service

Austin Airport Shuttle Service

Economy Service - Private Shuttle Van Transportation to AUS

25+ Years Serving Austin

20+ Cities Covered

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